Refund policy

The short version

You have 30 days from delivery to return anything you bought from us. If a cartridge is faulty or does not fit the printer you told us about, we pay the return shipping. If you simply changed your mind, you pay it.

30-day return window

Returns must be requested within 30 days of the delivery date shown on your tracking. After 30 days a cartridge may still be covered by the HPEORTONER two-year warranty — see our Warranty page.

Condition

Unopened cartridges in their original sealed packaging are returnable for a full refund.
Opened or partly used cartridges are returnable only if they are faulty, were sent in error, or do not fit the printer model you selected on our site. This is deliberate: we would rather you open the box and find out it works than sit on it until the window closes.
Paper and other non-cartridge items must be unopened and resalable.

Who pays return shipping

Reason for return	Return shipping
Faulty, leaking, or not recognized by the printer	We pay. We email you a prepaid label.
Wrong item sent	We pay.
Does not fit the printer model you selected on our site	We pay.
Damaged in transit	We pay. Tell us within 7 days of delivery.
Changed your mind, ordered the wrong model yourself, no longer needed	You pay.

We do not charge a restocking fee.

How to start a return

Email support@example.com with your order number and what went wrong. A photo helps for anything faulty or damaged.
We reply with a return authorization number and, where we are paying, a prepaid label. Returns sent without an authorization number cannot be matched to your order and may be refused.
Pack the item securely — the original box is ideal — write the authorization number on the outside, and send it to [return address].

Refunds

We inspect returns within [N] business days of arrival and issue the refund to your original payment method. Your bank decides how quickly it appears on your statement; that is usually a few business days but is outside our control. Original shipping charges are refunded only when the return is our fault.

Exchanges

Tell us the model you actually need and we will ship the replacement as soon as the return is scanned by the carrier, rather than making you wait for the refund to clear first.

What we cannot take back

Cartridges that have been refilled, modified, or physically damaged after delivery
Opened cartridges returned purely because you changed your mind
Items bought somewhere other than this store — we can only refund what we sold
Gift cards