Shipping policy
Free shipping over $35
Orders of $35 or more (after discounts, before tax) ship free within the [contiguous United States]. Below $35, shipping is calculated at checkout before you pay.
Processing time
In-stock orders placed before [cutoff time and timezone] on a business day are dispatched the same day. Orders placed after the cutoff, at weekends, or on public holidays go out the next business day.
"In stock" on a product page means it is on the shelf, not on its way to us.
Delivery estimates
| Method | Estimated transit | Cost |
|---|---|---|
| [Standard] | [N–N business days] | Free over $35, otherwise calculated at checkout |
| [Expedited] | [N–N business days] | Calculated at checkout |
Transit times are the carrier's estimates and start the business day after dispatch. They are not guarantees, and weather, carrier backlogs, and public holidays can extend them.
Carriers
We ship with [carrier names]. We choose the carrier based on the destination and package size unless you pick a specific method at checkout.
Tracking
You get a tracking number by email as soon as the label is created. Note that carriers often take several hours to show the first scan — a number that looks inactive at first is normal.
Where we ship
Not set yet.
Wrong or incomplete addresses
We ship to the address exactly as you enter it. If a package is returned to us as undeliverable, we refund the order minus the original shipping cost, or re-ship once you confirm a corrected address. Please check the address before you pay — it is much cheaper to fix it then.
Lost or damaged in transit
If tracking has not moved for [N] business days, or the box arrives damaged, email support@example.com within 7 days of the expected or actual delivery date. We will trace it with the carrier and either re-ship or refund. Photos of a damaged box and its contents speed this up considerably.
Taxes and duties
Sales tax is calculated at checkout where we are required to collect it. [If international shipping is offered: state who is responsible for import duties and customs charges.]